I wonder which Genius was the one did the Personal Setup for one particular customer. I saw the paperwork and it specifically said what the customer name and username should be. For some reason this “Genius” assigned “Owner” for the name of the account. To top it off, the customer was not given the password to access her own MacBook Pro.
I reset the “Owner” password using the Recovery System. Then I created an account with the proper name.
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