Beginning of rants.
Have you ever made an appointment with cable installations, or anything alike? Most likely you’ll be getting the usual “We’ll be there between 8:00am to 12:00pm” or even worse like “We’ll be there between 8:00am to 5:00pm.”
That is just plain annoying.
Well, I ordered Canon Vixia HV30 for a specifically for a 4th of July event from Amazon.com and had it on a one-day-shipping arrangement. Amazon shipped it immediately, and the package arrived at a local UPS distribution center early morning. According to the UPS tracking center, the package was out for delivery at 6:33am. I received an automated call from UPS that the package is being delivered and requires delivery confirmation in person. I had no problem with that, with the exception UPS did not have any delivery time specified. From my experience, UPS delivered packages in my area ranging from 2:00pm to 8:00pm. There was at least one person at the location until 5:00pm. Due to a little arrangement called “work”, I wouldn’t be able to get back to the location until after 6:00pm.
Due to severe traffics and other factors, I arrived at the location a little bit after 7:00pm. I found the UPS delivery aatempt notifications at the door. I immediately called UPS so that I could pick up my package at their distribution center. To my surprised, UPS wouldn’t let me pick up the package because I didn’t call them before 7:00pm. Since Friday is a holiday, and UPS wouldn’t do anything on the weekend, I wouldn’t be able to pick anyhting up until Monday June 7th.
Considering that I purchased the camcorder mainly for the special 4th of July event, it would be a “little” too late. What really bugs me is that UPS wouldn’t let me pick up the package tonight.
I had it, and I instructed UPS to send the package back to Amazon. I called Amazon and explained the situation. They understood the situation and would give full refund to my account.
I am really happy with Amazon, and I completely blame UPS.
end of rants…… maybe.
UPS Ground for some reason does not have a way to provide a reasonable delivery time or comply with customer’s request have the package delivered at a certain time. It is deplorable that someone will be waiting for a package between 7 am and 7 pm on the delivery day and still not have their package until 9:30pm. Get me DHL, at least they still provide support to our troops. Get me FedEx for at least they are not UPS. Brown is not doing a thing for me. And when the package finally arrives the deliverer is so rude it is not considered good service. I am in the service business too and I know it is demanding but you should still continue please the customer no matter you day’s events.
lol ups is shit they dont care bout ur packages
im a very extreme paintballer and once i ordered about 2 grsndworth of equipment that were like what 30 pounds they left this big 3 feet by 3 feet box out front my house to be honest it wasnt even close to my door more like 20feet from it
I ordered a watch from Amazon and needed it urgently to gift it. So I used 2 days shipping. After waiting for 3-4 days, I checked status online and was surprised to see that it was ‘delivered at door’.
Not possible because at that time my parents were at home and no one rang the bell or took confirmation signatures.
Calling UPS didn’t help. Called Amazon and they will get back to me in 1-2 days. I was surprised to know that Amazon doesn’t ship packages with delivery confirmation required if they are less then $700. This watch was $691. And UPS don’t ask for signatures if something weighs less then 3lbs (per their customer service person).
I don’t know how Amazon came up with this number.
Needless to say I am frustrated and blaming UPS as well as for Amazon for shipping something without “signature required” confirmation that is not cheap.