Tag: AppleCare

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An Hour and a Half at Apple Genius Bar

It started with a text at 6:21 am on Saturday morning.

Please fix, possibly today. (Referring to an iPhone 11 Pro with broken screen.)

iPhone 11 Pro with broken screen.

First I thought I should rent Apple Self Service Repair kit (https://selfservicerepair.com/), but t needed to be done today. So I made an appointment with Apple Genius Bar.

Even though it was a Saturday, my schedule was not surprisingly full. I was working on one MacBook Pro failing to start. At the same time, I was trying to figure out why Microsoft Outlook on a particular Windows PC kept crashing.

A few emails and texts came in for appointments. I also was tasked to pick up a birthday present at a particular retailer. It was indeed a busy Saturday.

I went in to the Apple Store 5 minutes before my appointment, and promptly seated at the Genius Bar. Finding out that the AppleCare+ had already expired, I knew it was going to be an expensive repair; $279 Out if Warranty repair vs $29 with AppleCare+.

iPhone 11 out of warranty Screen Replacement costs
iPhone 12 Pro Max screen replacement cost with AppleCare+

Knowing this I made a call to get confirmation for the pricing so I can proceed with the repair; it was approved.

iPhone 11 Pro with broken screen during diagnostic.

One hour later I went back to the Apple Store to pick up the the iPhone 11 Pro, with new screen. I paid $279 + Sales Tax and went on to my next destination.

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AppleCare+ for iPhone X carries a $199 price tag.

iPhone-X-AppleCare-199.jpg

iPhone X is availble for Pre-Order on Friday, October 27, 2017 and delivers on Tuesday, November 3, 2017.

iPhone X itself starts at $999.00 for the 64GB model and $1,149.00 for the 256GB model. The AppleCare+ for iPhone X is priced at $199.00, $50 higher than iPhone 8, iPhone 7 and iPhone 6s AppleCare+.

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The Mysterious Case of “Disappearing” AppleCare

One of our colleagues took his iPhone 6s for repair at a local Apple Store and found out that the serial number had been replaced. Essentially, according to Apple database, his iPhone had gone through a warranty exchange some months prior. Thus rendering his actual iPhone no longer eligible for warranty repair.

Perplexed by this issue, he reached us to us. In turn, we contacted Apple for some clarifications. Unofficially according to Apple:

  1. There was an error in the database entry for another iPhone 6s.
  2. The iPhone was reported stolen.
  3. There could be fraudulent warranty-exchange request.

Apple is quick to recognized this issue and started the process of restoring the AppleCare registration on the iPhone 6s.

In this happened to you, don’t panic. Gather all the documents pertaining to the purchase of the iPhone. If you bought an iPhone from authorized iPhone reseller or directly from Apple, it would be really easy to get your AppleCare registration restored. Remember if you kept the receipt, invoice, purchase order and/or the info of the credit card you used to make the purchase; that would make the process much easier too. Contact Apple for support and service, immediately.

We have heard incident like this happened in the past and this is the first time it happened to one of our colleagues.

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Another burnt out MagSafe, AppleCare to the rescue.

I found another burnt out MagSafe the other day. I took it to the Apple Genius Bar and they replaced it under the Power Adapter Replacement Program.

Symptoms
If you received a notice that referred to Apple’s Power Adapter Replacement Program, read on to learn about strain relief and see the Resolution section to learn how to obtain a replacement adapter.

Note: The program is available to eligible customers in the United States only.

Apple may provide customers a replacement adapter if the power adapter shows signs of strain relief. Strain relief is defined as a condition where the DC cable (the thin cord that attaches the MagSafe connector to the power adapter) separates from the end of the MagSafe connector or from the other end of the thin cord, at the power adapter. For more information about strain relief, see section 6 of Mac notebooks: Troubleshooting MagSafe Adapters.

Don’t forget to bring your MacBook or MacBook Pro if you want to get it replaced under the program.

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I forgot about that leap day.

One thing I just remembered today about one year warranty. One year is defined as 365 days. So if you bought an iPad 2 on March 11th, 2011 the one year warranty expires on March 9th, 2012.

Luckily AppleCare Customer Service Representative is so nice to help me register the AppleCare agreement that I purchased months ago. I just forgot to register it or even to keep the receipt.

Thanks AppleCare.