Dear Verizon,
As of today you are the only Internet provider in this particular area, yet you’re only offering a sub-standard DSL service. The contract says that it is a “high speed Internet” up to 1 Mbps downstream. So what cause the downstream speed to be so abysmal? A 64 Kbps is far from 1 Mbps. Well, at least you’re sending some technician to come on Friday.