06.02.08
HP Customer Supports, can you be anymore useless?
Quick rants about HP Customer Supports.
I called HP to inquire repair cost for an LCD monitor which suffered from a physical damage. It’s about 3 weeks old, and had a cracked LCD. I know that the warranty would not cover such damage, I just need to know how much HP would charge to replace the LCD since the rest of the monitor is still fine. If the replacement cost is close to the retail price, I’d buy a new LCD monitor.
Apparently HP Customer and Technical Supports can’t even answer this simple questions. They asked me to provide the serial number, etc. To make it worse, they put me on hold while they’re doing some “research” about this problem. It’s a broken LCD and it is not covered under warranty. Tell me how much the replacement cost already!
After two separate calls, they were as useful as Windows Vista Ultimate on a Pentium II PC.
How useless can HP Customer Supports be?
